Pets Owner Shop Shipping Policy
At Pets Owner Shop, we are dedicated to delivering high-quality products to you and your pets with care and efficiency. Below, you’ll find our shipping policy, which outlines our methods, costs, and delivery times for each type of service we offer. Shipping fees vary based on the product type and weight, and the final cost will be displayed at checkout.
1. Processing Time
- Print-on-Demand Clothing: For made-to-order items (such as our pet-themed clothing), please allow 2-5 business days for production and 2-5 business days for shipping. Once the item is ready, it will be shipped according to your selected shipping method.
- Custom Apparel and Picture Frames: Custom items, including personalized apparel and wall art, may take 5-10 business days to produce, depending on the complexity of the design.
- Dropshipping Products (Pet Essentials): Processing time for dropshipping items typically ranges from 5-10 business days, as these items come directly from our suppliers.
2. Shipping Methods & Delivery Times
United States:
- Economy Shipping:
- Delivery Time: 4-10 business days after production.
- Cost: Calculated at checkout based on the item’s weight and size.
- Standard Shipping:
- Delivery Time: 2-10 business days after production.
- Cost: Calculated at checkout based on the item’s weight and size.
- Express Shipping:
- Delivery Time: 1-8 business days after production.
- Cost: Available for certain products and calculated at checkout.
Canada:
- Standard Shipping:
- Delivery Time: 10-30 business days after production.
- Cost: Calculated at checkout.
Rest of the World:
- Standard Shipping:
- Delivery Time: 10-30 business days after production.
- Cost: Calculated at checkout based on weight and destination.
*Note*: Shipping fees for all products will be displayed during checkout after you add items to your cart. The cost varies depending on the product type and total weight.
3. Free Shipping
We offer free shipping on orders exceeding $75. This applies to both domestic and international orders, and the free shipping option will automatically be applied at checkout when the total order value exceeds this amount.
4. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to follow your package’s journey until it reaches your doorstep.
5. Shipping Destinations
- United States: We offer Economy, Standard, and Express shipping options.
- Canada & International: Standard shipping is available for Canada and most international destinations.
6. Shipping Costs
Shipping costs are determined by the type of product (print-on-demand clothing, custom items, or dropshipping products) and the total weight of your order. You will see the final shipping fee at checkout before you confirm your purchase.
7. Delays
- Processing Delays: We will notify you via email of any unexpected delays in production.
- Shipping Delays: Shipping times may be affected during peak seasons (such as holidays) or due to unforeseen factors like weather conditions or customs processing for international orders.
8. Incorrect Shipping Information
- Address Accuracy: Please ensure that your shipping details are correct before submitting your order. We cannot be held responsible for orders shipped to incorrect addresses.
- Re-Shipment Fees: If an order is returned due to incorrect address information, additional shipping fees may apply for reshipment.
9. Contact Us
If you have any questions about your order, shipping, or delivery, please contact us at info@petsownershop.com We’re here to assist you and ensure a smooth and positive shopping experience.